FAQ

BOOKING + ARRIVAL

**Please note a credit card is required at the time of reserving your appointment, this will be collected via our app or over the phone at time of booking. By placing your card on file you are giving Wink Lash Boutique & Spa consent to charge the card on file in the event you late cancel or no show for your appointment. Please note that we do have a 48 hour cancellation policy. Failure to cancel prior to 48 hour hours will result in a 50% charge of your treatment price. Failure to appear for your appointment will result in a 100% charge of the full treatment price.

Please arrive 15 minutes prior to your scheduled treatment time. This will ensure that you may relax and change and also receive your full experience. You will be asked to fill in a short consultation form upon arrival.

 

Please note that this form is strictly confidential, so please advise us of any medical conditions or prescription medications that may contraindicate your experience.

 

The Boutique is a quiet place. As a courtesy to yourself and other guests, please turn off all cell phones.

Children under 13 are not permitted

Absolutely NO pets are allowed on Wink premises, with the exception of  specifically trained service dogs  

24 Hour Service Guarantee: Should a client be unsatisfied with their service they must notify Wink within 24 hours of receiving their service. The client is always welcome to come back to the spa and see the stylist that performed the original service at no charge to the client or technician. Any client who is unhappy and waits longer than 24 hours of receiving a service to notify the spa that they are unsatisfied will be charged a full service fee to solve the problem.

Services rendered cannot be refunded*

There are no cash/credit back refunds. if management determines that compensation is appropriate, the client will receive an in house gift card for an estimated amount.

 

We regret that we cannot be responsible for the loss or damage to any valuables. Should you feel the need to bring valuables with you to the spa, please keep them with you during all services.

 

Alcohol is not permitted in the Boutique .

Retail: Due to sanitation purposes all retail and boutique items are final sale. No exchange, return or refunds on any products sold or purchased by Wink Lash Boutique + Spa

 

Damaged Items  

Exchanges are welcome to those who have experienced a product that has malfunctioned or is broken. please notify us within 24 hours and we will happy to exchange for the SAME product.

 

Gratuity:

Wink does not accept gratuities on credit cards. Cash or check only made out to the individual stylist/aesthetician

Method of payment accepted:

All major credit / debit cards & cash

 

we DO NOT accept personal checks as a method of payment.

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